Terms of service

Last updated October 15, 2026

These terms govern your use of AnswerWren ("the Service"), operated by AnswerWren ("we", "us"). By creating an account you agree to them on behalf of the business you represent.

1. What the Service does

AnswerWren answers phone calls forwarded to a number we provide, using an automated assistant ("Wren") that speaks with callers, records and transcribes calls, takes messages, books arrival windows, and notifies you by email or text. Wren is software, not a person. It can mishear, misunderstand, or fail to answer. You remain responsible for your customers, your scheduling, and for calling people back.

2. Your responsibilities

• Accuracy of facts. Wren only says what you teach it. You are responsible for the prices, hours, policies and claims you enter, and for keeping them current.
• Call recording and AI disclosure. Calls are recorded and transcribed. Some states require every party's consent to recording and some require disclosure that a caller is speaking with an automated system. Wren's default greeting includes both; if you turn the recording disclosure off, you are responsible for complying with the laws that apply to you and your callers.
• Emergencies. Wren is not an emergency service. For life-safety situations it tells callers to call 911; you are responsible for your own emergency response and on-call arrangements.
• Acceptable use. You may not use the Service for unlawful calls, harassment, deception about who the caller is speaking with, collecting payment card data by phone, or any purpose that violates telephone marketing or privacy laws. We may suspend accounts that do.
• Your account. Sign-in links are sent to your email; anyone with access to that inbox can access your account. Keep it secure and remove people who leave your team.

3. Plans, trials and billing

• The free trial lasts 14 days and includes 60 talk minutes on a shared test line. When the trial ends without a plan, Wren stops answering and your settings are kept for 90 days.
• Paid plans bill monthly in advance through Stripe. Talk minutes above your plan are billed at your plan's per-minute overage rate on the next invoice. Each call rounds up to the next minute.
• You can change plans at any time (prorated) and cancel from the billing portal; cancellation takes effect at the end of the billing period and we do not refund partial months.
• Prices may change with 30 days' notice by email.

4. Phone numbers

Numbers we assign remain ours and are released when your subscription ends. You keep your own business number; we only receive calls you forward. Carrier forwarding charges, if any, are yours.

5. Data

Recordings, transcripts, leads and summaries belong to you. We process them to run the Service as described in our privacy policy, keep recordings for 90 days and transcripts for as long as your account is open, and delete your data within 30 days of a deletion request from the account owner.

6. Availability and changes

We aim for the Service to be available at all times but do not guarantee it. Voice, telephony and AI components come from third parties and can have outages. We may change features with notice in the product.

7. Disclaimer and limitation of liability

The Service is provided "as is". To the fullest extent permitted by law, we disclaim all warranties, and our total liability for any claim relating to the Service is limited to the fees you paid us in the three months before the claim. We are not liable for lost jobs, lost revenue, missed emergencies, or indirect damages.

8. Termination

You can close your account at any time by emailing hello@answerwren.com. We may suspend or terminate accounts that violate these terms or do not pay.

9. Governing law

These terms are governed by the laws of the State of California, and disputes will be resolved in the state or federal courts located in Santa Clara County, California.

10. Contact

AnswerWren, hello@answerwren.com.